Privacy & Cookies
Last updated: 9 September 2026
This policy explains how Mt Uncle Distillery collects, uses, discloses and protects personal information when you visit this website, contact us, or buy from our online shop.
Mt Uncle Distillery, ABN 622 124 95 320, 1819 Chewko Road, Walkamin QLD 4872, Australia. Questions about this policy can be sent to sales@mtuncle.com.
Information we collect
Depending on how you use the site, we may collect:
Contact and enquiry details such as your name, email address, phone number, enquiry type and the message you send us through a form on this site.
Order and customer information such as your delivery and billing address, the items you order, and records of your orders. Card details are handled by our payment providers and are not stored by us.
Technical and device information such as your IP address, browser and device type, pages viewed, referring pages, and the dates and times of your visits.
Marketing preferences, including whether you have subscribed to our newsletter.
We do not ask for your date of birth to enter this site. The age confirmation shown on entry records only that you have declared you are 18 or over, and it is stored in your own browser.
How we collect it
We collect information directly from you when you complete a form, place an order, subscribe to our newsletter, or contact us. We also collect technical information automatically through cookies and similar technologies when you use the site.
Why we use it
To answer your enquiry and provide customer service.
To process, fulfil and deliver your order, and to handle returns.
To operate, secure and improve the website.
To measure how the site is used and how our advertising performs.
To send marketing communications where you have asked to receive them. You can unsubscribe at any time.
To meet our legal obligations, including those that apply to the sale of alcohol.
Cookies and similar technologies
Cookies are small files stored on your device. This site also uses browser storage, which works in a similar way. We use them to keep the site working, to remember your choices, to measure how the site is used, and to measure advertising.
The following third party services currently operate on this site:
Wix, which hosts this website and runs our online shop.
Google Analytics and Google Ads, for site measurement and advertising measurement.
Meta Pixel, for advertising measurement.
MailMunch, for newsletter sign up.
Fera, for product reviews.
Sentry and Visitor Analytics, for error monitoring and site statistics.
You can block or delete cookies through your browser settings. Some parts of the site, including the shop and checkout, may not work correctly if you do.
Who we share it with
We share personal information with service providers who help us run the business, including our website and shop platform, payment providers, delivery partners, and the measurement and marketing services listed above. They may use it only to provide their service to us.
We may also disclose personal information where we are required or permitted to do so by law. We do not sell your personal information.
Overseas processing
Some of the service providers we use operate outside Australia, so your personal information may be stored or processed overseas, including in countries where their servers are located. Where that happens, we take reasonable steps to ensure the information is handled appropriately.
Security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification or disclosure. No website or method of transmission can be guaranteed to be completely secure, and we cannot promise absolute security.
How long we keep it
We keep personal information for as long as we need it for the purposes described in this policy, and for as long as we are required to keep it by law, including records relating to the sale of alcohol. When it is no longer needed, we take reasonable steps to destroy or de-identify it.
Access, correction and complaints
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. Contact us at sales@mtuncle.com and we will respond within a reasonable period.
If you are not satisfied with how we have handled your personal information or your complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.