Shipping & Returns
Last updated: 9 September 2026
Where we deliver
We deliver within Australia. We do not currently ship internationally.
Shipping rates
Shipping is charged as a flat rate based on your delivery state:
Queensland: AUD $15
New South Wales, ACT and Victoria: AUD $20
Northern Territory, South Australia, Tasmania and Western Australia: AUD $25
The shipping options and charges available to you are confirmed at checkout, based on the delivery address you supply. The amount shown at checkout is the amount you pay.
Dispatch and delivery times
We are a small distillery and we pack orders by hand. We do not quote a guaranteed dispatch or delivery time. If you need an order by a particular date, contact us before you order at sales@mtuncle.com and we will tell you what is possible.
Receiving an alcohol delivery
Alcohol can only be delivered to a person aged 18 or over. Someone aged 18 or over must be present to receive the delivery, and proof of age may be required. Deliveries cannot be left unattended where the law does not allow it.
If a delivery cannot be completed because nobody of legal age is available to receive it, additional delivery charges may apply.
If something is wrong with your order
Contact us as soon as you can at sales@mtuncle.com if your order arrives damaged, is faulty, or is not what you ordered. Photographs of the bottle and the packaging help us resolve it quickly. Please keep the item until we have finished dealing with your claim.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In practice that means:
Where there is a major problem, such as a product that is unsafe, significantly different from its description, or unfit for its purpose and cannot easily be fixed, you can choose a refund or a replacement.
Where there is a minor problem that can be fixed, we may choose to repair or replace the item, or give you a refund.
We may ask for proof of purchase, such as your order number or receipt. We do not apply a time limit to your rights under the Australian Consumer Law. Those rights apply for a reasonable period, which depends on the product and the problem.
If a product has a major failure, or if returning it would be significant, we will cover the reasonable cost of returning it to us.
Change of mind
We do not currently publish a change of mind returns policy. If you have changed your mind about an order, contact us at sales@mtuncle.com and we will let you know what we can do. This does not affect your rights under the Australian Consumer Law.
Contact us
Mt Uncle Distillery, 1819 Chewko Road, Walkamin QLD 4872. Email sales@mtuncle.com or use our contact page.